Intentional ♦ Transparent ♦ Disciplined
We are the authors of the Field Guide to IT Excellence, a practical reference built around 15 tools that help IT leaders run more intentional, transparent, and disciplined organizations. Every consulting service we offer is grounded in those same tools, so you get proven frameworks backed by real-world experience, not generic advice.
Consulting Services
IT Organizational Health Assessment
Before you can improve, you need an honest picture of where you stand. We evaluate your IT organization across key domains including people, process, technology, and governance, and deliver a clear baseline, prioritized gaps, and a realistic improvement plan your team can act on immediately.
IT Strategic Planning & Prioritization
Competing priorities, limited resources, and shifting business demands make it hard to know what to work on and in what order. We help IT leaders build a structured, transparent plan that connects technology initiatives to business goals and gives leadership a clear view of what IT is working on and why.
Technology Portfolio Management
Most organizations don't have a clear picture of what technology they own, what it costs, who uses it, or when contracts expire. We help you build and maintain a structured view of your application and services landscape so you can make smarter decisions about what to keep, replace, or retire.
IT Governance & Accountability Design
Unclear roles, duplicated effort, and missed handoffs are symptoms of a governance problem, not a people problem. We help IT leaders define clear ownership, decision rights, and accountability structures that eliminate gray areas and keep the right people informed and engaged.
Operational Reliability & Continuous Improvement
Outages and service disruptions are inevitable. How you respond, learn, and improve is what separates good IT organizations from great ones. We help teams build the tracking, review, and improvement rhythms that reduce recurring issues and demonstrate IT's commitment to reliability.
Vendor & Integration Management
Third-party vendors and system integrations are often the least visible and most vulnerable parts of an IT environment. We help organizations document, assess, and actively manage their vendor relationships and integration landscape to reduce cost, control spend, and avoid unwanted surprises.
Cybersecurity Program Development
A cybersecurity strategy shouldn't live in a binder or a consultant's report. It needs to be something your team actually uses. We help IT leaders build practical, prioritized cybersecurity programs that address real risks, align with business operations, and create a culture of security awareness across the organization.
Get to Know Us
Travis Austin and Eric Manna have spent their careers building and leading IT organizations across industries, from high-growth startups to large-scale enterprises. They wrote the Field Guide to IT Excellence because they believe every IT leader deserves practical tools, not just good advice.